Crystal Clear Pet Products Ltd Tel 01782 520 376, Mob 07712 648739

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard.

What Information do we collect?

When you buy or enquire about our products, whether by email, phone, post or website you provide information about yourselves. We require this information for the legitimate purpose of processing and fulfilling orders and enquiries according to our Terms and Conditions

The information we are likely to collect:

  • Full name, job title, invoice and shipping addresses, shipping contact, telephone/fax numbers, email addresses, IP address during online payment to deter fraud. For suppliers we may hold bank account details.
  • Shipping details will be made available to 3rd party couriers and suppliers despatching directly to enable your order to be delivered.
  • Other data will include

    • Browser, cookie and device data Click for Website Policies,

    • Iransaction data such as purchases, purchase amount, dates and payment method

    • Company data as available from Companies House and credit checking agencies.

    Retention Period

    We will continue to keep data in order to comply with HMRC regulations which will be 7 years after the year of your last invoice. When you are no longer an active customer we will still retain your details as you may wish to order from us again.

    When you email us you will be sending at least name and email address which we require to respond to your enquiry. Please do not send us any confidential information by unsecured email. This message and subsequent responses will be stored in our email system.

    Email Marketing

    From time to time we will send marketing emails to those who have requested or those who have opted in during the website checkout process. You may unsubscribe from these emails at any time by clicking on the unsubscribe link in the email. We do not make this list available to any 3rd party.

    Order Processing

    We are PCIDSS compliant.

    Card details taken by telephone are processed directly on a card terminal. They are not retained and are destroyed. You must not send personal and card details by unsecure email.

    Website payment details are not disclosed to us. Our website uses payment processing through PAYPAL, Google checkout and Nochex which links to our website using the secure https RomanCart Gateway. This process will inform us only whether the payment is successful or not.



    Romancart does not access merchant data stored on their system.